FAQ

Why order from www.Ultimatecrystalawards.com?
Ultimate Crystal Awards, Inc. brings you premium quality high-end awards at some of the most competitive prices you’ll find online, unparalleled responsive customer service, attention to detail in our sand-etching process, and of course our ULTIMATE Advantage on our awards! Give us a try and you’ll want to keep coming back!

What is this ULTIMATE Advantage?
Ultimate Crystal Awards offers our signature ULTIMATE Advantage on all orders, which includes FREE Set-up, FREE Etching, FREE Art Layout, FREE Proofs, FREE Personalization and FREE Presentation Box. Contact Customer Service with questions about any of the items included in our ULTIMATE Advantage.

How do I contact Ultimate Crystal Awards?
If you have any questions or have any concerns about your awards order,

Customer Service
Sales
Art
Within California: 714.994.2667
Toll Free Outside California: 877.822.7011
Showroom visits, please call 714.658.5824 to schedule your appointment today!

How do I order?
Orders can be processed thru our secure online ordering system. All orders must be paid in full during checkout process before we can begin proof preparation and award production. Should you have any questions or need assistance processing your order, call us today. Ultimate Crystal Awards, Inc. accepts orders as being submitted with full awareness of, and agreement with our terms and conditions included in the General Information section.

What forms of payment do you accept?
For your convenience, we accept Visa, MasterCard, Discover and American Express. Your credit card statement will show billing from Ultimate Crystal Awards, Inc. Contact Customer Service with any payment questions.

How do I send my artwork?
Anytime your artwork layout includes logos, custom fonts or copy, we require an electronic art file be sent to: art@ultimatecrystalawards.com. See Artwork Info section for additional artwork details.

Will you charge me the $45-$75 other companies charge for set-up?
Ultimate Crystal Awards will not charge you for new art set-up, even if your camera-ready electronic artwork file includes a company logo or if you’re requesting standard straight-type text. See Artwork Info section for details.

Can you help me with the layout of my awards?
If you don’t have electronic art, as part of our ULTIMATE Advantage we offer free art layout and typesetting on all orders. See Artwork Info section for details.

Will I be able to see what my awards will look like?
Ultimate Crystal Awards offers up to two free artwork proofs as part of our ULTIMATE Advantage. See Artwork Info section for details.

Can I include personalization on my awards?
As part of our ULTIMATE Advantage, we offer free personalization on all awards. Please ensure correct name spellings before approving proofs to avoid delays with your order. See Artwork Info section for details.

Can you help with logo design?
Our creative graphics team is ready to help with your custom artwork needs, including logo design, logo conversion, custom layouts, etc. Graphic art services start at $25 per ½ hour, with a minimum of one-hour billable time. Contact Customer Service for assistance with your graphics needs and discuss your project.

What is Sand Etching?
We offer free etching on a single surface area on all our awards, using state-of-the art sandblasting equipment, where micro-abrasive chips carve your custom art onto the crystal, to show a rich and detailed impression, for an elegant and more precise look than laser engraving. The sandblast etching method is a high-quality engraving method of your custom artwork on all our awards products. It starts by applying a stencil to a product and filling in the artwork image with micro-abrasive chips applied at high pressure. The micro-abrasive chips erode the surface in the open areas of the stencil, leaving a permanent deep etched impression. See Artwork Info section for additional details.

Will the etching be on the exact location on each award?
The sand-etching process is done manually, and so the location of the artwork may vary slightly from one award piece to another. Ultimate Crystal Awards production team has years of industry experience and have implemented quality control process to produce high-quality, elegant, custom-etched awards to ensure your satisfaction. See Artwork Info section for additional details.

Can I add color to my awards?
We offer color-fill etched art for an additional charge of $10 per piece. Available colors are Gold and Silver – other colors may be available, contact Customer Service. See Artwork Info section for additional details.

What about custom shapes and sizes?
If you have a specific shape or size in mind or are looking for a unique custom designed award, we have a creative and experienced team that will work with you to bring your awards vision to life! Contact Customer Service to discuss your special project.

How soon will my order be shipped?
Most etched orders are shipped within 5-7 business days. Once you have placed your order we will give you an estimated ship date. See Lead Time section for additional turnaround estimates.

What if I have a rush project?
Our ULTIMATE-Rush Service is available with 48-72 hours turnaround on selected products. Contact Customer Service for assistance with your rush project. We’re here to help!

 

How long does shipping take?
For most orders we ship UPS. Estimated shipping charges will be added to your order at the checkout process.  For all shipping options see Shipping Informationsection.

What if I need to change or cancel my order?
Ultimate Crystal Awards will begin production of your awards upon receipt of the signed proof and order confirmation. Any changes to your order will delay production and turnaround estimates. Changes and cancellations are accepted only in writing and with confirmation that Ultimate Crystal Awards will be reimbursed fully for any in process or completed production. See the General Information section for complete details.

What do I do in case of damaged or defective products?
At Ultimate Crystal Awards, we are confident that our products will meet or exceed your expectations, but to ensure our customers complete satisfaction we offer a 10-day replacement or return on all online purchases for products that have defects or damaged. Custom etched awards that are deemed without defects or undamaged cannot be returned. Contact Customer Service as soon as you realize there’s a problem with your order by calling 888.822.7011 or via email. See Our Return Policy section for complete details.

Do you offer a guarantee?
We promise to make your crystal awards buying experience effortless, exactly what you require and expect. Time sensitive, large quantity orders and even one piece orders are handled quickly, expertly, and most importantly to your complete satisfaction. See our Ultimate Crystal Awards Promise.

Can I order samples?
Blank (non-etched) samples of any awards from our online product catalog are available for purchase at the 1 piece price.  Samples cannot be returned for any reason. Contact Customer Service for availability.

 

Ultimate Crystal Awards, Inc. appreciates your business and we thank you for the trust you’ve placed in our experienced team to assist you with all your awards and recognition needs!

Ultimate Crystal Awards, Inc.
Garden Grove, CA
“Rewarding Excellence with Elegance”
Corporate Recognition Awards
Golf Trophies
Hole in one Awards
Sports Trophies
Crystal Vases & Bowls
Artistic Glass
Custom Awards
3D Laser Engraved Awards
And much more!