Lead Time

LEAD TIME ESTIMATES
Ultimate Crystal Awards offers Standard Service (5-7 business days), and for your urgent projects, our ULTIMATE-Rush Service is available with 48-72 hours on selected items. Proofs will be generated within 24-48 hours after we receive your art file or Artwork Layout Form. Proofs approved after 12pm PST will be processed the following business day. Production turnaround times begin after we receive your approved proof. Shipping time is not included in the turnaround estimates. Shipping options available: UPS Ground, 3-day Select, 2nd day and Next Day AM, Next Day Standard, and Next Day Saver. UPS Ground available for orders shipping to Continental U.S. only – orders shipping to Alaska or Hawaii will ship via 3-day Select or Air only. We are not responsible for shipping delays caused by shipping carrier.

TURNAROUND TIMES:
Proofs: within 48-hours of receipt of artwork
Standard Production: 5-7 business days after proof approval
ULTIMATE-Rush Service: 48-72 hours after proof approval (on selected items)

STANDARD PRODUCTION
Normal production time is 5-7 working days and starts after proof approval has been received. Proofs approved after 12pm PST will be processed the following business day. Color fills, 3D laser engraving, special effects, custom designs, special packaging, changes to order or proofs will require additional production time. Ultimate Crystal Awards is not responsible for inability to fulfill orders due to acts of nature, strikes, shortage of materials, or other conditions beyond our control. Allow extra time for production during peak season of October thru February. Ultimate Crystal Awards retains exclusive ownership of film, acetates, and other production materials.  We have quality control checkpoints in the production process to create quality products. However, due to the nature of sandblasting deep etching process, slight variations may occur from item to item. Product sizes, capacities, weights, packs, and other specifications are subject to change without notice.

RUSH SERVICE
Our ULTIMATE-Rush Service is available with 48-72 hours on selected products. Normal standard production time is 5-7 working days, if a product is needed earlier we can accommodate your needs - 25% rush charge will apply. Please contact Customer Service for assistance with your rush project.

Lead/turnaround times are estimates only and can vary due to size of the order, complexity of project, product availability, art or proofs delays, payment information, and shipping delays that may be out of our control. When your order ships, we'll send you complete shipment details and tracking information, so you can track shipment status online. Contact Customer Service for more accurate turnaround times or to discuss your awards project needs.

 

Ultimate Crystal Awards, Inc.
Garden Grove, CA
“Rewarding Excellence with Elegance”
Corporate Recognition Awards
Golf and Sports Trophies
Crystal Vases & Bowls
Custom Awards
3D Laser Awards
And much more!