General Information

ACKNOWLEDGEMENT
Ultimate Crystal Awards, Inc. accepts orders as being submitted with full awareness of, and agreement with our terms and conditions including this General Information. Orders processed thru our secure online ordering system are acknowledged via email sent to the email provided during the order checkout process. Orders will be produced and shipped as outlined in the acknowledgement unless written notice of any changes is received prior to start of production.  Order acknowledgements are for our customers’ protection as well as ours; please read them carefully.

ORDER PROCESSING
Orders can be processed thru our secure online order system. Estimated shipping charges will be added to your order at checkout. All orders must be paid in full before we can begin art proof preparation and award production. For your convenience, we accept Visa, MasterCard, Discover and American Express. Your credit card statement will show billing from Ultimate Crystal Awards, Inc.

ULTIMATE ADVANTAGE
Ultimate Crystal Awards offers our signature ULTIMATE Advantage on all orders, which includes FREE Set-up, FREE Etching, FREE Art Layout, FREE Proofs, FREE Personalization and FREE Presentation Box. Contact Customer Service with questions about any of the items included in our ULTIMATE Advantage.

LOGO/ART SET-UP
Ultimate Crystal Awards will never charge you for new art set-up, even if your camera-ready electronic artwork file includes a company logo or if you’re requesting standard straight-type text. Custom logos must be submitted in vector format, and JPG or PDF images are not acceptable formats. See Artwork Info for details.

PROOFS
Ultimate Crystal Awards offers up to two free artwork proofs as part of our ULTIMATE Advantage.  See Artwork Info for details.

PERSONALIZATIONS
As part of our ULTIMATE Advantage, we offer free personalization on all awards. See Artwork Info for details.

SAND ETCHING
We offer free etching on a single surface area on all our awards, using state-of-the art sandblasting equipment, where micro-abrasive chips carve your custom art onto the crystal, to show a rich and detailed impression, for an elegant and more precise look than laser engraving. See Artwork Info section for more details.

COLOR-FILL ETCHED ART
We offer color-fill etched art for an additional charge of $10 per piece. See Artwork Info for details.

GRAPHICS SERVICES
Our creative graphics team is ready to help with your custom artwork needs, including logo design, logo conversion, custom layouts, etc. Graphic art services start at $25 per ½ hour, with a minimum of one-hour billable time. Please contact Customer Service for assistance with your graphics needs and discuss your project.

STANDARD PRODUCTION
Normal production time is 5-7 working days and starts after proof approval has been received. Proofs approved after 12pm PST will be processed the following business day. Color fills, 3D laser engraving, special effects, custom designs, special packaging, changes to order or proofs will require additional production time. Ultimate Crystal Awards is not responsible for inability to fulfill orders due to acts of nature, strikes, shortage of materials, or other conditions beyond our control. Allow extra time for production during peak season of October thru February. We have quality control checkpoints in the production process to create quality products. Due to the nature of sandblasting deep etching process, slight variations may occur from item to item. Product sizes, capacities, weights, packs, and other specifications are subject to change without notice.

RUSH SERVICE
Our ULTIMATE-Rush Service is available with 48-72 hours production on selected products. Normal standard production time is 5-7 working days, if a product is needed earlier we can accommodate your needs - 25% rush charge will apply. Please contact Customer Service for assistance with your rush project.

Turnaround Times:
Proofs: within 48-hours of receipt of artwork
Standard Production: 5-7 business days after proof approval
ULTIMATE-Rush Service: 48-72 hours after proof approval (on selected items)
See Lead Time for complete turnaround details.

PRESENTATION BOXES
Most of our crystal awards and some glass products come in elegant presentation boxes, free of charge. If the product you selected does not come with a presentation box, we will find an appropriate gift box for you.

SHIPPING INFORMATION
Ultimate Crystal Awards ships most orders via UPS, unless otherwise requested. Orders are shipped FOB Buena Park, CA. We can only guarantee the ship date of your order, but once the order leaves our facility, we cannot be responsible for shipping delays caused by the shipping carrier. Shipping options available: UPS Ground, 3-day Select, 2nd Day Air, Next Day AM, Next Day Standard, and Next Day Saver.

Ground: 1-5 business days from shipping to delivery in the 50 states (depending on shipping zone).

3-day Select: 3 business days from shipping to delivery in the 48 contiguous states only.

Air: 2nd Day, Next Day AM, Next Day Standard, Next Day Saver, and Saturday Delivery

ORDER CHANGES and CANCELLATIONS
Ultimate Crystal Awards reserves the right to begin production upon receipt of the signed proof and order confirmation. Any changes will delay production and turnaround estimates. Changes and cancellations are accepted only in writing and with confirmation that Ultimate Crystal Awards will be reimbursed fully for any in process or completed production. A minimum charge of $50 and up to 20% of order will be incurred for any cancellation.

RETURNS of DAMAGED/DEFECTIVE PRODUCTS
At Ultimate Crystal Awards, we are confident that our products will meet or exceed your expectations, but to ensure our customers complete satisfaction we offer a 10-day replacement or return on all online purchases for products that have defects or damaged. Custom etched awards that are deemed without defects or undamaged cannot be returned. Claims for breakage will not be accepted without authorization. A Return Authorization number is required before we can process a replacement of damaged or defective products. Contact Customer Service as soon as you realize there’s a problem with your order by calling 888.822.7011 or via email. We reserve the right to inspect actual production pieces. See Our Return Policy for complete details.

PRODUCT SAMPLES
Blank (non-etched) samples of any awards from our online product catalog are available for purchase at the 1 piece price.  Samples cannot be returned for any reason. Please contact Customer Service.

PRE-PRODUCTION SAMPLES
We offer pre-production samples on large orders. Contact Customer Service for cost, turn-around time, or to discuss your project in more detail.

TRADEMARKS
All logos, copy or other material submitted to Ultimate Crystal Awards for use in producing custom etched or engraved products, are accepted as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. By submitting logos, copy or other material, customer represents that the use by Ultimate Crystal Awards on the items ordered will not violate any laws in the use of the customer's logos, copy or other material. Customer agrees to hold Ultimate Crystal Awards harmless for any damages, costs, or expenses when they arise under all laws as a consequence of our use of said logos, copy, or other material on the products ordered.

PRODUCT IMAGES
Trademarks and logos used in our online catalog images are shown to illustrate the quality and design of the products. Use of the logos does not imply Ultimate Crystal Awards created the marks nor received endorsement of our product line.

ONLINE CATALOG
For any optic crystal or glass awards not shown in our online catalog, contact Customer Service for availability and sourcing.

 

Ultimate Crystal Awards, Inc. appreciates your business and we thank you for the trust you’ve placed in our experienced team to assist you with all your awards and recognition needs!

 

Ultimate Crystal Awards, Inc.
Buena Park, California
“Rewarding Excellence with Elegance”
Corporate Recognition Awards
Golf and Sports Trophies
Crystal Vases & Bowls
Artistic Glass
Custom Awards including 3D Laser
And much more!